Building blocks for a bright digital future

Close to 64% of the South African population resides in urban centres, and this number is steadily climbing. By Paige dos Santos, digital lead at SAP Africa City infrastructure is constantly stretched, and service delivery frequently slips. As fiscal pressure mounts,...

How do we align technology and the public sector?

Digital transformation is a challenge for most industries, but the pains are felt most acutely in the public sector. There are several reasons for this, not the least because the sector represents a myriad of different types of enterprises with very different...

Has connected government become a necessity?

As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...

Kenya Revenue Authority enhances taxpayer experience

With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...

Build safer, smarter cities with artificial neural networks

While a number of cities globally are turning to the Internet of Things (IoT), wireless connectivity and cloud computing to improve internal efficiency and service delivery to communities, the future lies in harnessing artificial neural networks to automate and...

Cyber-security essential to realise e-government

We often talk about cyber-security from the perspective of the private sector, however, governments and public sector organisations hold vast troves of data on citizens. If this gets into the wrong hands, it can wreak havoc, and diminish the trust among the voting...

Gauteng aims to lead in tech innovation

Kathy Gibson at the Gauteng Provincial Government Technology & Innovation Conference – Gauteng aims to be a smart province, building on a vision of transformation and re-industrialisation. As the economic, industrial and technological hub of South Africa,...

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