Riverbed sets Maersk sailing on digital journey

Application, network and end user performance monitoring sets a solid foundation for Maersk Line’s digitalisation strategy, says Andy Laurence, Head of Production Services at Maersk Group Infrastructure Services.

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The subscription economy: Are you taking note?

Just as the on-demand economy has forced companies to review their availability and user experience, just so the subscription economy is demanding ease, flexibility and improved customer relationships.

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2017, when technology forces truly converge

This year, businesses will increasingly adopt the hybrid cloud model to streamline ICT infrastructure management and ensure cost efficiency, as well as take heed of Artificial Intelligence as influences.

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7 crucial elements in IT service management

Through the continuous assessment and enhancement of processes and services, an environment can be established in which the entire IT workforce strives for higher levels of quality and user satisfaction.

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Role of service design in risk management

Not following proper service design can leave a number of important components unattended and could result in unhappy customers thanks to ineffectual service deliver, says Marval Africa's Edward Carbutt

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IDC: Converged systems revenue up 12%

“Converged system vendors that are able to build these deep relationships with their customers are positioned for growth.” ~ Kevin Permenter, senior research analyst: computing platforms at IDC.

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Software testing: Strategic management process

As organisations seek greater performance and reliability from their software, testing has become a critical component in the development and implementation processes.

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Seven habits of effective IT service management

Getting buy-in: An ITSM strategy needs to be incorporated throughout the organisation, so it is necessary for everyone to be involved and to buy in to the idea of change, and improvement.

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Cloete Sand and Stone dumps paper admin

Building supplier Cloete Sand and Stone has used a paper-based administration system for over 34 years - and recently joined the road to digitalisation, creating more efficiency for drivers and customers.

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How lean technology can save your business

While digital transformation is a concept liberally bandied about, the big question is: ‘How do we start lean’?', because lean tech means businesses can build basic solution that isn’t overloaded with features and functionality.

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