POPI compliance: Asking the right questions

POPI compliance: a customer (Responsible Party) is required to ensure that Personal Information of an end customer (data subject) is collected for a specific purpose and used only for that purpose. Are you ready?

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Preventing competition law breaches

Implement a robust whistle-blowing capability, says Anthony Crane, Partner at Dentons South Africa - tip-off lines remain one of the primary sources of information about illegal or unethical practices.

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Telecoms trends 2017: The year that IoT owns

Trending: The satellite industry is poised to see new investments which will gain impetus through 2017, especially across Africa; and we will see additional trials and demonstrations of 5G technology.

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SA Telecoms: The race is on . . .

The South African telecommunications industry is due for some serious disruption in 2017 and beyond and telco providers will have to review their business strategies to keep up with a rapidly changing landscape.

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Riverbed sets Maersk sailing on digital journey

Application, network and end user performance monitoring sets a solid foundation for Maersk Line’s digitalisation strategy, says Andy Laurence, Head of Production Services at Maersk Group Infrastructure Services.

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The subscription economy: Are you taking note?

Just as the on-demand economy has forced companies to review their availability and user experience, just so the subscription economy is demanding ease, flexibility and improved customer relationships.

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2017, when technology forces truly converge

This year, businesses will increasingly adopt the hybrid cloud model to streamline ICT infrastructure management and ensure cost efficiency, as well as take heed of Artificial Intelligence as influences.

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7 crucial elements in IT service management

Through the continuous assessment and enhancement of processes and services, an environment can be established in which the entire IT workforce strives for higher levels of quality and user satisfaction.

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Role of service design in risk management

Not following proper service design can leave a number of important components unattended and could result in unhappy customers thanks to ineffectual service deliver, says Marval Africa's Edward Carbutt

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IDC: Converged systems revenue up 12%

“Converged system vendors that are able to build these deep relationships with their customers are positioned for growth.” ~ Kevin Permenter, senior research analyst: computing platforms at IDC.

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