Role of service design in risk management

Not following proper service design can leave a number of important components unattended and could result in unhappy customers thanks to ineffectual service deliver, says Marval Africa's Edward Carbutt

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IDC: Converged systems revenue up 12%

“Converged system vendors that are able to build these deep relationships with their customers are positioned for growth.” ~ Kevin Permenter, senior research analyst: computing platforms at IDC.

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Software testing: Strategic management process

As organisations seek greater performance and reliability from their software, testing has become a critical component in the development and implementation processes.

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Seven habits of effective IT service management

Getting buy-in: An ITSM strategy needs to be incorporated throughout the organisation, so it is necessary for everyone to be involved and to buy in to the idea of change, and improvement.

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Cloete Sand and Stone dumps paper admin

Building supplier Cloete Sand and Stone has used a paper-based administration system for over 34 years - and recently joined the road to digitalisation, creating more efficiency for drivers and customers.

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How lean technology can save your business

While digital transformation is a concept liberally bandied about, the big question is: ‘How do we start lean’?', because lean tech means businesses can build basic solution that isn’t overloaded with features and functionality.

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Goodbye lockin, hello microservices

The microservices revolution is not theoretical: Amazon, The Guardian, Netflix and the UK Government are a few examples of organisations that embrace microservices.

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Getting started on ITSM journey

Many existing companies miss the importance of having a well-defined IT CSI strategy in place, particularly if they are not aware of the need for improvement. Edward Carbutt talks fundamentals . . .

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Ordering IT from a menu...

The customer-centric approach to IT delivery is known as 'service management' and the service catalogue is the list of services IT provides. Derek Martin of BSG explains the menu of IT customer service . . .

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Sabre Red Workspace meets travel needs

The Sabre Red Workspace software solution will harness the changes in the industry and provide both retailers and suppliers with a content rich marketplace, intelligent decision support tools and predictive data insights.

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