by Dianne Bayley | Jan 31, 2023 | Innovation
By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for, writes Lelen Udayan, head of customer experience at Mukuru. Along the way, the focus falls on providing enhanced experiences...
by Dianne Bayley | Jul 29, 2022 | Innovation
Fintechs that are innovating, operating and growing throughout Africa have moved on from the broad academic concept of financial inclusion to the practical onboarding and walking hand in hand with underserved people along a financial journey, writes Sandy Rheeder CIO...
by Dianne Bayley | Oct 4, 2021 | Innovation
Fintech is poised to continue disrupting financial services and is uniquely capable of driving formal financial inclusion on a mind-boggingly large scale, writes Andy Jury, Chief Executive Officers at Mukuru. However, there is a risk that in the pursuit of innovation,...
