by Dianne Bayley | May 9, 2023 | Workplace 2020
The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery, writes Liezel Jonkheid, Director, and Founder of the Consumer Psychology Lab.South African consumers are in a...
by Dianne Bayley | Jan 27, 2021 | Internet of Things
The COVID-19 pandemic made it clear that despite any organisation’s best efforts to predict what’s coming, the possibility for major disruption always exists, notes Lee Naik, CEO TransUnion. With data towards the end of the year providing hope and showing the South...
by Dianne Bayley | Feb 11, 2020 | Featured Articles, Features
In March 2018, in the wake of President Cyril Ramaphosa’s appointment as the head of state, PwC SA published a report entitled “Investment decisions: Why South Africa, and why now?”. Article by Lullu Krugel, Chief Economist Strategy& PwC, and Dr Christie Viljoen,...
