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Opinion: Customer self-service is the next great digital divide

Opinion: Customer self-service is the next great digital divide

by Dianne Bayley | Feb 2, 2022 | Innovation

The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
Matric results: Perhaps it’s time to democratise how we assign competence

Matric results: Perhaps it’s time to democratise how we assign competence

by Dianne Bayley | Jan 31, 2022 | Workplace 2020

Every year when South Africa announces its matric results the country goes into education discourse hyperdrive as analysts, politicians and civil society attempt to make sense of the numbers, writes Nyari Samushonga, CEO at WeThinkCode.As always, this year there has...
Rethinking business around cloud is key to digital transformation

Rethinking business around cloud is key to digital transformation

by Dianne Bayley | Jan 31, 2022 | Sustainability

Traditional on-premise application landscape is steadily being replaced by cloud-based infrastructure or Software-as-a-Service. This transformation has been ongoing but was rapidly accelerated over the past two years by the pandemic, Writes Sumit Kumar Sharma,...
Hitachi Energy achieves step one in Sustainability 2030 plan

Hitachi Energy achieves step one in Sustainability 2030 plan

by Dianne Bayley | Jan 27, 2022 | Sustainability

On 27 January 2022, Hitachi Energy announced it has achieved the first-step target set out in its Sustainability 2030 plan – the use of 100% fossil-free electricity in its own operations. The company is driving towards being carbon-neutral in its own operations by...
Preparing for the next disruption: 10 analytics trends to watch in 2022

Preparing for the next disruption: 10 analytics trends to watch in 2022

by Dianne Bayley | Jan 26, 2022 | Innovation

SAS, the leader in analytics, asked its experts in healthcare, retail, government, fraud, data ethics and more. Here are their predictions for the trends we all will face this year. Curiosity becomes a coveted job skill “Curiosity helps businesses address critical...
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