Financial implications of a data breach under POPIA

POPIA came into effect on 1 July 2020 and after a 12-month transition period, organisations must be compliant by 1 July 2021.

CX is the heart of every B2B firm’s digital transformation drive

Getting to the optimal level of customer-centric digital transformation won’t happen overnight.

When it comes to customer communication, engagement is everything

Done properly, customer communication can be a core driver of CX.