by Dianne Bayley | Apr 9, 2021 | Security and Legal
All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects. Wendy Tembedza of Webber Wentzel gives you the run down. With the commencement date of the...
by Dianne Bayley | Apr 9, 2021 | Security and Legal
National Treasury’s draft amendment to pension fund asset allocation limits places infrastructure at the centre of future investment decisions. Dr Hendrik Snyman, chief investment officer of Gaia Fund Managers, argues that infrastructure as an asset class will benefit...
by Dianne Bayley | Apr 9, 2021 | Innovation
Africa is currently the world’s second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
by Dianne Bayley | Apr 9, 2021 | Innovation
If the customer is king, the customer experience (CX) could be considered the most important factor in determining business success, writes Harkrishan Singh, Director, Application Development at AlphaCodes. This is especially true in financial services, where CX is a...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
