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Major customer experience trends that shaped 2020

Major customer experience trends that shaped 2020

by Dianne Bayley | Dec 21, 2020 | Sustainability

Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...
Cyber security and privacy protection with secure, trustworthy, quality products

Cyber security and privacy protection with secure, trustworthy, quality products

by Dianne Bayley | Dec 20, 2020 | Security and Legal

By Edison Xie, Director of Media Affairs, Huawei Southern Africa Region Over the past two years, Huawei has reviewed the approach to security and privacy, analyzed the directions in which new technologies are heading and the current and future challenges facing our...
How flexible working has actually improved your data security

How flexible working has actually improved your data security

by Dianne Bayley | Dec 19, 2020 | Security and Legal

With a global-level shift in ways of working came an immediate need for widespread digitisation and the priority was making it work as quickly as possible,writes Quentyn Taylor, Director of Information Security at Canon. Factors like security, compatibility and...
Building a privacy protection brand, trusted by users

Building a privacy protection brand, trusted by users

by Dianne Bayley | Dec 18, 2020 | Security and Legal

By Edison Xie, Director of Media affairs, Huawei Southern Africa Region Mobile internet developments have made smart devices the most popular way to go online. These devices store a wealth of user data with an increasing number of apps installed from uncontrolled...

Leveraging power of location-based intelligence for competitive advantage

by Dianne Bayley | Dec 17, 2020 | Innovation

As much as digital transformation involves the use of technology, it is not purely about technology, writes Gary Allemann, MD of Masterdata Management .It is about driving improved customer experiences and enhancing operational capabilities. What this requires, more...
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