by Dianne Bayley | Nov 15, 2020 | Innovation
Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
by Dianne Bayley | Nov 11, 2020 | Security and Legal
The Fairwork Foundation, in collaboration with researchers and legal academics from the Universities of the Western Cape, Oxford, Cape Town, and Manchester, has launched a new Code of Good Practice for platform workers in South Africa. The new code is designed to...
by Dianne Bayley | Nov 11, 2020 | Sustainability
Four pillars define sustainable business continuity: process, procedure, decision making, and activities. Each of these shapes how the organisation functions through interruption and uncertainty, minimising impact to ongoing operations or ensuring smooth sailing...
by Dianne Bayley | Nov 10, 2020 | Featured Articles
You’re getting ready to buy a house. You don’t call an estate agent, or start driving around neighbourhoods looking for “for sale” signs. More likely, you sit down at your computer and begin the house hunt online. And once you’ve done a couple of virtual tours and...
by Dianne Bayley | Nov 10, 2020 | Innovation
The digital revolution is empowering consumers like never before, writes Lorraine Doke, Senior Customer Experience Consultant at IQbusiness. While advancements in technology give consumers the convenience of getting the products and services they want – when they want...
