Transparency in F&B supply chain promotes consumer trust

65% of shoppers would switch from a brand they usually buy to another that is more transparent about its products’ origins and supply chain.

Unleashing the power of email lead-gen for business

When done right, well-crafted emails can supercharge your B2B lead generation game

Overcoming resistance to changing operating model

Research at Accenture found that 74% of executives need to rethink their existing operating model entirely,

The evolving data management plan

Among trends worth noting is that of DataOps, and how it can be used to quickly derive value from the vast amount of data being collected

Overview of DoC’s high demand spectrum policy

The Minister of Communications directs that a portion of unallocated high demand spectrum must first be assigned to a network category of licensees, known as wireless open access networks

Automation of CX the only way to grow business

Self-service takes hold in South African ICT, but what is lost in always having a warm body to contact is made up in instant gratification – another key desire of contemporary consumers.

Managing gender transition in the workplace

Companies must assess their level of inclusion, review policies and disciplinary processes for those discriminating against others, and evaluate gaps between the polices and what is practised inside the organisation

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