Malware gets personal as BEC, ransomware grow
Malware attacks are becoming more personalised, a trend that is evidenced by the massive growth in business email compromises (BECs) recorded. Kathy Gibson was at the Trend Micro update on malware, which included specific figures for South Africa for the first time....
Customer experience: you’re probably doing it wrong
Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies,” says Juanita Vorster, a...
Unlock the power of personalisation with in-store WiFi
The exponential rise of disruptive technology trends has added a new dimension to consumer expectations. Connectivity is now one of the most critical differentiators and businesses have no choice but to provide customers with internet connectivity while they are...
Inside the workplace of the future
We already have an idea of how digitalization, and above all new technologies like machine learning, big-data analytics or IoT, will change companies' business models — and are already changing them on a wide scale. So now's the time to examine more closely how...
Technology leads Africa’s healthcare future
Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...
Industrial Internet of Things a paradigm shift for manufacturers
The Industrial Internet of Things (IIoT), sometimes referred to as Industry 4.0, represents a paradigm shift for industrial and manufacturing companies across the world. In addition, with South Africa’s manufacturing sector accounting for a sizeable proportion of all...
Has connected government become a necessity?
As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...
Mobile makeover for next-generation banking
A new generation of bank customers will bypass physical branches and banking via the web almost completely in favour of completing transactions and accessing services from their mobile devices. Financial institutions are already scaling back branches and automating...
Future African cities start with resilient building
Rapid population growth and urbanisation of African cities will see nearly 350-million new city-dwellers by 2030, and 1-billion more by 2063. In response to meeting the expected demand of the future populous – and the standards for sustainable urbanisation set out in...
Data breach shines spotlight on PoPI
The recent cyber-attack and holding hostage of a South African insurance provider’s IT infrastructure has drawn attention to the dire need for effective protection of consumer data. While the company asserts that no financial losses have been encountered by any of its...
Customer engagement tech and agent: neither can afford to be rud(e)imentary
“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry - to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information, making...
Automation drives creativity in the office of the future
Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...
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