Technology leads Africa’s healthcare future
Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...
Industrial Internet of Things a paradigm shift for manufacturers
The Industrial Internet of Things (IIoT), sometimes referred to as Industry 4.0, represents a paradigm shift for industrial and manufacturing companies across the world. In addition, with South Africa’s manufacturing sector accounting for a sizeable proportion of all...
Has connected government become a necessity?
As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...
Mobile makeover for next-generation banking
A new generation of bank customers will bypass physical branches and banking via the web almost completely in favour of completing transactions and accessing services from their mobile devices. Financial institutions are already scaling back branches and automating...
Future African cities start with resilient building
Rapid population growth and urbanisation of African cities will see nearly 350-million new city-dwellers by 2030, and 1-billion more by 2063. In response to meeting the expected demand of the future populous – and the standards for sustainable urbanisation set out in...
Data breach shines spotlight on PoPI
The recent cyber-attack and holding hostage of a South African insurance provider’s IT infrastructure has drawn attention to the dire need for effective protection of consumer data. While the company asserts that no financial losses have been encountered by any of its...
Customer engagement tech and agent: neither can afford to be rud(e)imentary
“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry - to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information, making...
Automation drives creativity in the office of the future
Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...
You can’t move to cloud if you don’t know what you’re moving
As South African businesses digitally transform, the cloud has become a pivotal part of this evolution. By Nick Wonfor, enterprise account manager at Commvault for South Africa The deluge of data and the value that insight into this data creates has spurred on the...
Labour law changes and their effect on business
Our labour laws are constantly evolving as the South African government seeks to balance stronger protections for employees with the need to create a business-friendly investment climate. By Rob Cooper, tax expert and director of legislation at Sage We can expect to...
The serious business of gaming
When you think about gaming, does a picture of a socially-inept teenager, with long hair and an attitude, pop into your head? This characterisation might have been true a decade or two ago, but gamers today are more likely to be responsible adults in management...
Kenya Revenue Authority enhances taxpayer experience
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
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