Future African cities start with resilient building
Rapid population growth and urbanisation of African cities will see nearly 350-million new city-dwellers by 2030, and 1-billion more by 2063. In response to meeting the expected demand of the future populous – and the standards for sustainable urbanisation set out in...
Data breach shines spotlight on PoPI
The recent cyber-attack and holding hostage of a South African insurance provider’s IT infrastructure has drawn attention to the dire need for effective protection of consumer data. While the company asserts that no financial losses have been encountered by any of its...
Customer engagement tech and agent: neither can afford to be rud(e)imentary
“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry - to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information, making...
Automation drives creativity in the office of the future
Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...
You can’t move to cloud if you don’t know what you’re moving
As South African businesses digitally transform, the cloud has become a pivotal part of this evolution. By Nick Wonfor, enterprise account manager at Commvault for South Africa The deluge of data and the value that insight into this data creates has spurred on the...
Labour law changes and their effect on business
Our labour laws are constantly evolving as the South African government seeks to balance stronger protections for employees with the need to create a business-friendly investment climate. By Rob Cooper, tax expert and director of legislation at Sage We can expect to...
The serious business of gaming
When you think about gaming, does a picture of a socially-inept teenager, with long hair and an attitude, pop into your head? This characterisation might have been true a decade or two ago, but gamers today are more likely to be responsible adults in management...
Kenya Revenue Authority enhances taxpayer experience
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
Build safer, smarter cities with artificial neural networks
While a number of cities globally are turning to the Internet of Things (IoT), wireless connectivity and cloud computing to improve internal efficiency and service delivery to communities, the future lies in harnessing artificial neural networks to automate and...
SA needs to up the pace on data analytics
Analysing data and providing actionable insights from it has become a common phenomenon. Data and analytics, once buzzwords, are now part of mainstream business jargon. The new conundrum with data is knowing what questions to ask to drive business. Without this,...
Ride the growth wave: consolidate business services
Business technology is like ordering a meal, then having to cook it yourself. But by adopting managed business services, local companies can open the resources to ride South Africa’s renaissance wave. The tide is turning in South Africa. In the International Monetary...
Brave new world for accountants?
Accountants need to adapt to a new reality, one where technology is a dominant feature of our financial systems, capital markets, and organisational processes. So says Anton Colella, who recently took the helm as CEO of Moore Stephens. He notes that, while it’s...
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