Transparency in F&B supply chain promotes consumer trust

65% of shoppers would switch from a brand they usually buy to another that is more transparent about its products’ origins and supply chain.

Unleashing the power of email lead-gen for business

When done right, well-crafted emails can supercharge your B2B lead generation game

Overcoming resistance to changing operating model

Research at Accenture found that 74% of executives need to rethink their existing operating model entirely,

Owning innovation in 2017: Up to the job?

The strategic goal for businesses is to institutionalise innovation and thereby achieve long-term competitive advantage – so, are you hiring the right talent? Annelize van Rensburg of Talent Africa offers specialist advice.

Annual reviews vs performance management

While there are signs of change, organisations must move faster to revitalise performance management to adequately support the workforce of the future, says Accenture Consulting’s Dr. Roze Phillips

Huawei takes two awards at AfricaCom 2016

Huawei will continue to work with ICT operators, standardisation organisations, industry organisations and a wide range of co-operations to promote the ICT industry in Namibia and also across the African continent.

AfricaCom recognises African initiatives

The winners of one of the continent’s most prestigious accolades, the AfricaCom Awards, were named at the event in Cape Town. Kathy Gibson was at AfricaCom, and offers the list of winners here.

Feature Creep: The enemy of digital innovation

Before your innovation team leaves the starting blocks it’s critical to understand what adding too many features does to innovation projects, says Gary Willmott, Co-founder and Managing Partner of Urbian.

Five recycling projects that inspire innovation

It only takes one idea to start a recycling revolution – but it takes a whole company to pioneer such innovative policies, says Nathan Nayagar, Managing Director, Lexmark – South Africa & English Speaking Africa

What successful digital transformation looks like

We often speak about Millennials, but what about Generation Z, who start interacting with technology from birth? They are the future customers who will one day make up the bulk of the population . . .

10 things about innovation learned from startups

Innovation is the new competitive advantage, and large companies are realising that it’s hard to do when culture, processes and mindset don’t support this new way of thinking.

7 crucial elements in IT service management

Through the continuous assessment and enhancement of processes and services, an environment can be established in which the entire IT workforce strives for higher levels of quality and user satisfaction.

Role of service design in risk management

Not following proper service design can leave a number of important components unattended and could result in unhappy customers thanks to ineffectual service deliver, says Marval Africa’s Edward Carbutt

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