Transparency in F&B supply chain promotes consumer trust

65% of shoppers would switch from a brand they usually buy to another that is more transparent about its products’ origins and supply chain.

Unleashing the power of email lead-gen for business

When done right, well-crafted emails can supercharge your B2B lead generation game

Overcoming resistance to changing operating model

Research at Accenture found that 74% of executives need to rethink their existing operating model entirely,

AR, VR add clout to visual marketing

Experiential marketing using AR and VR is the perfect way to allow potential tourists to experience destinations ahead of time and convert customers who may be hesitant to take the plunge.

How micro-jobbing can impact the economy

Micro-jobbing taps into the idea of the gig economy – providing a platform for businesses and brands to breakdown large projects into small tasks or “jobs” that anyone can complete and be reimbursed for.

Taming the ransomware beast

Ransomware is one of few cybercriminal business models where the same type of attack could affect ‘a Fortune 500 company, a local restaurant down the street, and your grandmother’.

Workplace stress: Good, bad and truth

Today’s business leaders are required to know far more about their employees to be able to determine which are the innovators, the leaders, the high performers and the quiet, backbone-of-the-company members.

Solar best to combat light poverty in Africa

Philips is in the process of installing 100 CLCs across 12 countries in Africa, where 500 million people have no access to light. Going off the grid and relying on solar power is be the best way to alleviate light poverty in Africa.

Consumerised ERP: Sleek, fresh, appealing

“The consumerisation of ERP is the result of the consumerisation of IT, both as a platform and as a service – and one could argue that cloud adoption has accelerated its pace tremendously.”

Self-service: Enhancing customer experience

In the age of fierce competitiveness, companies that deliver a great end-to-end experience that makes them stand out from the clutter will attract and retain customers.

Non-voice tech and contact centre savings

Non-voice technologies can help contact centres increase efficiencies and reduce costs, says Interactive Intelligence, noting that instant messaging and social media are set to benefit both customers and contact centres.

Biometric technical efficiency for JHB Water

As the recognised Southern Africa distributor of dorma + kaba products, AWM360 is in a unique position to leverage this world-renowned technology for the benefit of its first public services industry client.

Digitalise or die

The July issue of Futurewave BusinessIT looks at why digitalisation is important, and the role of your core applications in making that happen. The skills shortage in the South African IT industry is also under the spotlight, along with the changing dynamics in the contact centre space.

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