Unsecured Pokémon download risks
Since the release of PokémonGO, traffic on APK Mirror, a site where Android Application Package can be downloaded, has increased by 597%, from just over 600 000 visits on 5 July to over 4-million visits on 6 July.
Successful companies delight customers
The holy grail of service is customer loyalty. This is not about tenure, but true loyalty, customer who are happy and willing to make a sacrifice to do business with you and possibly even pay higher prices to do so.
Give employees reasons to stay
Regular dialogue with employees is essential. The days of annual reviews are long gone; today’s employees need to feel they are both appreciated and that their needs are understood.
Xinuos turns the corner with OpenServer
“We’ve taken a set of tools and built an ecosystem and platform that is incredibly scalable and powerful, and can hold its own in any environment.” ~ Jeremy Orchard, Xinuos
Getting started on ITSM journey
Many existing companies miss the importance of having a well-defined IT CSI strategy in place, particularly if they are not aware of the need for improvement. Edward Carbutt talks fundamentals . . .
Ordering IT from a menu…
The customer-centric approach to IT delivery is known as ‘service management’ and the service catalogue is the list of services IT provides. Derek Martin of BSG explains the menu of IT customer service . . .
ICT leads telcos digital transformation
Telco transformation involves partner ecosystem management – delivering he best of breed; ensuring support for third party services; and ensuing end to end delivery of services.
Finance: Exploring new world of Blockchain
Financial industry to brave the new frontier ~ ‘An Internet of finance … the renaissance of money: If the previous decade was the age of mobile banking, the next looks set to be the era of Blockchain.’
BYOD security: A risky business…
BYOD security: Don’t merely manage the device or the applications, when the application permissions can be managed too. Also, go beyond management functionalities.
Keeping up with CEM trends, tech
‘When it comes to execution of CX, Africa is an interesting market – in some way quite advanced, but in others it is still a bit behind the rest of the global landscape’ ~ Simon Cranswick
Decision Inc liftoff for Aspen Pharmacare
With Aspen Pharmacare, Design Inc had to create a consistent internal process which could seamlessly handle the development and process of introducing new medical drugs to market.
Artificial Intelligence to disrupt business
Smart businesses will move quickly to harness artificial intelligence, as they have done with every disruptive technology in the past, says Interactive Intelligence.
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