Technology can boost customer satisfaction, profitability
Developments in technology and new business trends such as social networking and mobility have all resulted to make the customer king within the mobile-first, cloud-first era, writes Leon Wright, cloud & enterprise business group lead at Microsoft South Africa....
Where exactly is my data going?
With the days of unlimited data becoming a thing of the past, there has been a growing trend in customers using up mobile data much quicker than they were doing previously. Is this because user habits didn’t factor in just how data hungry our habits were or is there...
Information security the main barrier to IoT
Research conducted by Telecom Intelligence has revealed that information security remains the biggest inhibitor of the development of the Internet of Things (IoT), with 42% of respondents identifying security as one of the top two challenges for widespread adoption of...
Engagement key to workplace success
Aon Hewitt’s 2015 Trends in Global Employee Engagement Report confirms that top companies build and sustain a culture of engagement and are often led by CEOs who understand that employee engagement is not just a nice to have but critical to achieving business results....
Harnessing the power of mentorship
According to Steven Spielberg, “the delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves”. While this is the ideal outcome, in many instances this relationship is misunderstood, leading to...
Game changing in the African Ethernet space
In many ways, Africa can be seen as the Wild West of network services, though not so much an outpost as a boomtown, writes Ben Maddison, co-founder and director of Workonline Communications. Large global operators have woken up to the fact that this continent is the...
Ask the right questions when moving from copper
South Africa boasts some pretty impressive metrics when it comes to the adoption of cutting-edge ICT, writes Peter M'Crystal, sales director of Otel Telecoms. From being a late starter with television in 1976, and then only having a paltry 4-million landlines by the...
Behaviour change vital for large system implementation
Behavioural interventions are vital for the successful implementation of a new system, according to Bizmod MD Seugnet van den Berg. “People often stick within their comfort zones and focus on the logistical, analytical and technical details of the implementation, but...
Unified governance for seamless API, SOA management
The concept of IT governance has grown in prominence over the past five to 10 years, driven by the need to comply with an ever-growing list of regulations around accountability, write Hitarshi Buch, senior architect, Connected Enterprise Services at Wipro and...
Microsoft CEO takes top spot in tech leaders ranking
Microsoft CEO Satya Nadella heads Juniper Research's newly-released rankings of the most influential executives in the technology space, followed by Apple’s Chief Design Officer, Jony Ive. Microsoft & Apple Lead The rankings, which are based on Juniper’s...
Futurewave BusinessIT – August 2015
Solid. As a Rock. Wifi’s new wave changes everything.
Futurewave BusinessIT – June 2015
Staying power: Investing big in the circular economy.
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