by Dianne Bayley | Jun 19, 2023 | Innovation
Conversations about customer experience tend to lean toward ubiquitous consumer-facing brands like Amazon and Netflix, writes Poornima Ramaswamy, Chief Transformation Officer, Qlik. Both have built their reputations and success on knowing their customers intimately...
by Dianne Bayley | Sep 29, 2022 | Innovation
The launch of Amazon in South Africa next year continues to cause speculation in the market and, while the world’s biggest digital marketplace remains tight-lipped about details, there are some surprising lessons to be learned from other global markets, all of which...
by Dianne Bayley | Aug 24, 2022 | Featured Articles
With Amazon reportedly set to launch in South Africa next year, forward-thinking retailers are starting to position themselves to defend and extend their share of the R30 billion per year retail ecommerce market. Those that are agile and innovative enough will benefit...
by Dianne Bayley | Mar 28, 2022 | Innovation
Artificial Intelligence has become so integrated into the technology stack that it goes largely unnoticed. When you take a picture with a newer iPhone, for instance, the phone collects a couple of frames and analyses it at the pixel level to identify what is in the...
by Dianne Bayley | Feb 9, 2022 | Security and Legal
Many of history’s watershed moments – the printing press, the steam engine, the internet – were only recognised as major changes in hindsight, writes Jigyasa Singh, Managing Director and Financial Services Lead for Accenture in Africa. But in banking,...
