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Three ways for retailers to retain customers in a worldwide buying slump

by Dianne Bayley | May 31, 2022 | Sustainability

Due to the pandemic, the global economic climate has remained unstable and volatile during the last two years, notes Zuko Mdwaba, Area Vice President, Salesforce South Africa . Global inflation is expected to increase by around 10%, and with supply chain disruptions...

Three KPIs every customer-centric service leader in South Africa should use

by Dianne Bayley | Sep 13, 2021 | Sustainability

For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service, Richard Chambers, Area Vice President, Africa & MED explains. Redefined KPIs have become a fundamental part of a...