by Dianne Bayley | Aug 27, 2019 | Innovation
If we were to strip away artificial intelligence (AI) as we know it today, Matthew Kibby, vice-president: enterprise for Africa and Middle East at Sage, is not convinced that humans would know how to cope with life. Without AI, there’d be no Waze or Google Maps to...
by Dianne Bayley | Aug 20, 2019 | Featured Articles
There has been no shortage of predictions about how advances in artificial intelligence and robotics will replace humans in all kinds of jobs. Financial services company Deloitte recently published its 2019 Global Human Capital Trends report, looking at how technology...
by Dianne Bayley | Aug 6, 2019 | Security and Legal
Using omni- and opti- channel models to put customer experience at the core of the business is fast becoming a basic feature for companies with multi-million customer bases, and the modern communications service providers’ (CSPs) pursuit of optimising their channels...
by Dianne Bayley | Jul 31, 2019 | Fintech
Having had the opportunity to attend the 2019 Women in Tech Africa conference in Cape Town earlier this year, and the privilege to spend time with more than 300 industry peers in technology across all spheres of industry, this was a reminder of the massive...
by Dianne Bayley | Jul 29, 2019 | Internet of Things
Emerging digital channels are driving an explosion of useful data: data available in every area, from sensors to social media, our customers to our machines. Yet, without the ability to analyse this information, it is of no value, as we cannot use it to derive...
