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South Africa’s BPO sector rides wave of global business recovery

South Africa’s BPO sector rides wave of global business recovery

by Dianne Bayley | Nov 24, 2021 | Sustainability

The consequences of the pandemic have affected business and markets all over the world, and at the same, it has reshaped business and outsourcing trends. Aspects such as geographic diversification, budget optimisation, operational efficiencies, tech and digitisation,...
BPO pioneer Lufthansa InTouch bullish about SA industry’s prospects

BPO pioneer Lufthansa InTouch bullish about SA industry’s prospects

by Dianne Bayley | Oct 16, 2019 | Sustainability

Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...
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