by Dianne Bayley | Dec 6, 2020 | Sustainability
“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
by Dianne Bayley | Dec 1, 2019 | Innovation
The Fourth Industrial Revolution (4IR) is already having a hugely disruptive effect on all aspects of our lives but will arguably have the most profound impact on how we work, where we work from and the type of work we do. 4IR is characterised by the rising...
by Dianne Bayley | Oct 14, 2019 | Innovation
There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role, writes Wynand Smit, CEO of INOVO. Already, certain aspects of AI such as machine learning are transforming the ways in...
by Dianne Bayley | Sep 14, 2019 | Workplace 2020
Few South African companies can claim to have achieved consistent revenue growth since 2006 – particularly given the calamitous global financial crisis of 2008. Yet for INOVO, which entered the SA ecosystem with the intent to disrupt the local contact centre...
by Dianne Bayley | Aug 20, 2019 | Innovation
Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age, writes Kevin South, Head of Digital & CX at SEACOM. Emerging technologies like cloud, robotics and AI...
