Why CEM will make its mark on business

Why CEM will make its mark on business

User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than not overlooked and neglected… until now. Today, we have Customer Experience Management (CEM) and it is very much the next ‘big thing’ for businesses...
Huawei takes two awards at AfricaCom 2016

Huawei takes two awards at AfricaCom 2016

Huawei has picked up two awards at AfricaCom, for “Most Significant LTE Development,” and “Delivering Excellence in Customer Experience”. The Most Significant LTE development recognition was awarded jointly to Huawei and MTC, the leading telecom operator in Namibia,...
Keeping up with CEM trends, tech

Keeping up with CEM trends, tech

The CEM landscape is evolving rapidly and companies are finding it increasingly difficult to keep up with new trends and technologies. Simon Cranswick, MD Anana Africa and Chantel Botha, CEO Brandlove spoke to Kinetic Events in this interview about the rapid evolution...