by Dianne Bayley | Jul 26, 2017 | Sustainability
User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than not overlooked and neglected… until now. Today, we have Customer Experience Management (CEM) and it is very much the next ‘big thing’ for businesses...
by Dianne Bayley | Dec 7, 2016 | Report-back
Huawei has picked up two awards at AfricaCom, for “Most Significant LTE Development,” and “Delivering Excellence in Customer Experience”. The Most Significant LTE development recognition was awarded jointly to Huawei and MTC, the leading telecom operator in Namibia,...
by Dianne Bayley | Jul 22, 2016 | Sustainability
The CEM landscape is evolving rapidly and companies are finding it increasingly difficult to keep up with new trends and technologies. Simon Cranswick, MD Anana Africa and Chantel Botha, CEO Brandlove spoke to Kinetic Events in this interview about the rapid evolution...