by Dianne Bayley | Jul 29, 2022 | Innovation
Fintechs that are innovating, operating and growing throughout Africa have moved on from the broad academic concept of financial inclusion to the practical onboarding and walking hand in hand with underserved people along a financial journey, writes Sandy Rheeder CIO...
by Dianne Bayley | Feb 2, 2022 | Innovation
The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
by Dianne Bayley | Jan 10, 2022 | Workplace 2020
Although many of us had hoped we would have seen the back of the COVID-19 pandemic by 2022, we enter the New Year with a fourth wave of infection still underway, writes Pieter Bensch, Executive Vice-President, Africa, Middle East, Asia and Australia at Sage. Even when...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
by Dianne Bayley | May 17, 2021 | Innovation
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been, Jeremy Osborne, Strategic Account Manager at Infobip SADC writes. This change was especially profound...
