by Dianne Bayley | Feb 2, 2022 | Innovation
The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
by Dianne Bayley | Nov 17, 2020 | Internet of Things
In June, at the height of the national lockdown, citizen engagement platform GovChat stepped in to help the South African Social Security Agency (SASSA) manage the millions of Frequently Asked Questions that resulted from the R350 grant. As the COVID-19 crisis...
by Dianne Bayley | Oct 25, 2020 | Innovation
“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something...
