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Dealing with a crisis? Remember, your employees are too

Dealing with a crisis? Remember, your employees are too

by Dianne Bayley | Jun 2, 2021 | Workplace 2020

In the first South African study to explore the crisis communication needs of employees specifically, University of Stellenbosch Business School (USB) MBA graduate Leana Kotze highlighted that, in an organisational crisis, “an employee-centred approach is good for...
CX in Africa becoming a leading differentiator in business

CX in Africa becoming a leading differentiator in business

by Dianne Bayley | Apr 9, 2021 | Innovation

Africa is currently the world’s second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
Driving Africa’s communications: Bigger is not always better

Driving Africa’s communications: Bigger is not always better

by Dianne Bayley | Jun 26, 2019 | Sustainability

The mobile telecommunications industry is busy consolidating.  However, in doing so, it runs the real risk of curtailing its ability to innovate.  Pretty bold statement, I know, but in merging, the sector loses diversity and diversity, is one of the key things that...
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