by Dianne Bayley | Aug 19, 2019 | Sustainability
In today’s digital world, insurers must adapt to better service the needs of customers who have come to expect an integrated experience across all channels. Ben Burger, managing executive at SilverBridge, says this continuous customer journey requires a different...
by Dianne Bayley | Jun 18, 2019 | Workplace 2020
Businesses that want to compete in the digital economy have a central goal: to use digital transformation to secure and drive competitive advantage – to achieve this, there must be an obvious connectedness among employees and a clear ability to leverage smarter...
by Dianne Bayley | Jun 4, 2019 | Innovation
We have been acclimatised to the concept of artificial intelligence (AI) and heard the hype about the 4th Industrial Revolution (4IR). Now prepare for the next stage, says Hamilton Ratshefola, Country General Manager, IBM Southern Africa, when advanced AI meets 4IR...
by Dianne Bayley | May 21, 2019 | Featured Articles
It would be a mistake to distinguish a traveller as having separate personal and corporate travel profiles when digitisation has ensured that the travel expectations and decision-making, whether travelling for business or pleasure, are largely one and the same....
by Dianne Bayley | May 13, 2019 | Innovation
Digital transformation is rapidly changing the way in which we live, work, and play, and upcoming 5G technology will be crucial in providing the level of connectivity that will improve user experiences and expand broadband wireless services beyond mobile internet....
