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Digital transformation is not about technology, it’s about the experience

Digital transformation is not about technology, it’s about the experience

by Dianne Bayley | Nov 4, 2020 | Sustainability

While many businesses were on the road to Digital Transformation (DX), there is no doubt that the Covid-19 pandemic accelerated these strategies and projects, writes Andrew Hoseck, Chief Operations Officer at In2IT Technologies. “Nice to have” technology...
Takeouts from SA businesses that have pivoted to survive lockdown

Takeouts from SA businesses that have pivoted to survive lockdown

by Dianne Bayley | May 11, 2020 | Innovation

Businesses across South Africa are showing tenacity, innovation and real time digital disruption in the face of lockdown and its tiered, vague levels of protocol. Many are pivoting their business models to adapt to the current operating constraints. During this time...
BPO pioneer Lufthansa InTouch bullish about SA industry’s prospects

BPO pioneer Lufthansa InTouch bullish about SA industry’s prospects

by Dianne Bayley | Oct 16, 2019 | Sustainability

Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...
Migrating to the cloud? Don’t do it alone…

Migrating to the cloud? Don’t do it alone…

by Dianne Bayley | Jul 23, 2019 | Sustainability

While accurate figures for failed cloud migration rates do not seem to be readily available, research does show that a large percentage of cloud adoption projects stall, as organisations continue to make common mistakes which could end up being very costly and, in...
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