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Preparing your contact centre for an AI-driven future

Preparing your contact centre for an AI-driven future

by Dianne Bayley | Oct 14, 2019 | Innovation

There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role, writes Wynand Smit, CEO of INOVO. Already, certain aspects of AI such as machine learning are transforming the ways in...
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