by Dianne Bayley | Nov 30, 2020 | Sustainability
While traditional bricks-and-mortar retailers attempt to navigate their way out of the Coronavirus pandemic, local online retailers are seeing a massive spike in sales, as the shift from real to virtual goes into overdrive. But, what’s next for the retail industry,...
by Dianne Bayley | Nov 27, 2020 | Sustainability
Marketing guru Philip Kotler said that the customer is king. But has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...
by Dianne Bayley | Nov 16, 2020 | Fintech
Socrates said, “Change is inevitable, so the best thing we can do is plan for it,” notes Phillip Moepya, Group Head, Experience Design at Standard Bank Group. It’s a great sentiment but not many people in the world could have prepared for COVID-19 and the profound...
by Dianne Bayley | Nov 15, 2020 | Innovation
Verizon’s analysis of more than 32,000 security incidents and 3,950 breaches has revealed that the financial sector ranks fourth among all sectors in security incidents (1,509 incidents), and seventh in data breaches (448 breaches). In addition, these financial...
by Dianne Bayley | Nov 15, 2020 | Innovation
Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
