How to create a culture of innovation

How to create a culture of innovation

For centuries product innovation has been important to business growth and expansion, although many businesses also thrived through low-cost or customer service based differentiation, often with little real innovation.  With the introduction of the Fourth Industrial...
PwC on the FS human-machine interplay

PwC on the FS human-machine interplay

The interplay between humans and machines is critical in the financial services (FS) organisations’ quest to keeping pace with customer expectations. Customers expect the same ease, speed and intuition from providers that they have become accustomed to in other areas...