by Dianne Bayley | Nov 10, 2020 | Innovation
The digital revolution is empowering consumers like never before, writes Lorraine Doke, Senior Customer Experience Consultant at IQbusiness. While advancements in technology give consumers the convenience of getting the products and services they want – when they want...
by Dianne Bayley | Aug 30, 2020 | Innovation
The current social and economic climate, as the world battles the Covid-19 pandemic, has provided serious impetus for digital transformation in business and in society, notes Edison Xie, Director of Media affairs, Huawei Southern Africa Region. We will no doubt...
by Dianne Bayley | Aug 25, 2020 | Sustainability
When it comes to buying power in South Africa, women come out on top, writes Kerry Thomas, Head of Customer Experience at IQbusiness. Although they are more likely to be unemployed and earn less than their male counterparts, research has found that women hold the...
by Dianne Bayley | Aug 13, 2019 | Internet of Things
While the Protea cricket team didn’t meet South Africans’ World Cup expectations, the build up saw some local brands doing interesting promotional tie-ins that show that they’re thinking differently about ways their customers can win. Jade Duckitt, creative...
by Dianne Bayley | Aug 6, 2019 | Innovation
Customers today can easily access product and service details through their devices at any time and compare competitors’ offers and mobile devices, applications, machine learning, automation, and other technologies allow them to get exactly what they want when...
