by Dianne Bayley | Apr 19, 2021 | Workplace 2020
Leaders today have very complex and demanding priorities to fulfil at work, exacerbated by COVID-19, writes Ntombi Mhangwani, Experience Architect & Lead Women’s Forum at Accenture Interactive Africa. Not only must they ensure that they remain profitable, but they...
by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
by Dianne Bayley | Apr 9, 2021 | Innovation
Africa is currently the world’s second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Mar 16, 2021 | Featured Articles
In a world where customer experience is the number one differentiator between successful and unsuccessful companies, most organisational leaders realise how important it is, writes says Brent Haumann, Managing Director, Striata Africa. What many struggle with however,...
