by Dianne Bayley | Jan 10, 2022 | Workplace 2020
Although many of us had hoped we would have seen the back of the COVID-19 pandemic by 2022, we enter the New Year with a fourth wave of infection still underway, writes Pieter Bensch, Executive Vice-President, Africa, Middle East, Asia and Australia at Sage. Even when...
by Dianne Bayley | Nov 8, 2021 | Innovation
Chances are you have played the ‘divine’ mobile game, Candy Crush, by King Digital Entertainment, writes Angus Lovitt, Ramp CEO. With billions of downloads and more than $10 billion in gross revenue since its launch in 2012, it’s a worldwide gaming phenomenon. But was...
by Dianne Bayley | Oct 27, 2021 | Innovation
Digital transformation is forcing companies to change their business models and adapt to the new market reality. This transformation is being driven by customers and the impact that the pandemic has on how, when and where they expect customer service and support to be...
by Dianne Bayley | Oct 26, 2021 | Featured Articles
Faced with the challenge of delivering services during an unprecedented crisis, many public service agencies in developed countries quickly adopted new strategies to meet changing customer needs, writes Kgomotso Lebele, Managing Director for Health and Public Service...
by Dianne Bayley | Sep 13, 2021 | Sustainability
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service, Richard Chambers, Area Vice President, Africa & MED explains. Redefined KPIs have become a fundamental part of a...
