by Dianne Bayley | May 29, 2019 | Sustainability
South African B2B organisations need to start building their digital commerce strategies and deliver revenue growth, writes Hans Zachar, MD for Technology Strategy at Accenture, Africa, as digital commerce grows at an accelerated pace globally, including among...
by Dianne Bayley | Apr 24, 2019 | Internet of Things
Digital transformation is a powerful trend that’s sweeping across every sphere of business and organisations that that stand by idly and ignore it will rapidly become irrelevant in an increasingly digitised marketplace, warns Deon Scheepers, customer engagement...
by Dianne Bayley | Apr 16, 2019 | Innovation
Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase. In an economic climate where individuals have less disposable income than ever, retaining customers and attracting new ones can prove challenging...
by Kathy Gibson | Mar 27, 2019 | Workplace 2020
Customer expectations have always presented insurers with unique challenges. Henlo Ueckermann, IT Operations Manager at SilverBridge, believes new technologies will enable insurers to better respond to these expectations. One of these developments in technology,...
by Dianne Bayley | Nov 30, 2017 | Workplace 2020
“This year, we started. Next year it’s either do or die,” says Ebrahim Dinat, COO of South African customer experience solutions provider, Ocular Technologies. He is referring to “digital disruption”, a term that could not be escaped this year,and the reality of doing...
