by Dianne Bayley | Oct 27, 2021 | Innovation
Digital transformation is forcing companies to change their business models and adapt to the new market reality. This transformation is being driven by customers and the impact that the pandemic has on how, when and where they expect customer service and support to be...
by Dianne Bayley | Jul 26, 2021 | Workplace 2020
Whereas previously companies saw digital transformation programs as a multi-year investment, often with no identified end date, today these programs have to happen right away, writes Robin Fisher, Senior Area Vice President,Salesforce Emerging Markets. Take a...
by Dianne Bayley | Jul 8, 2021 | Innovation
The speed of technological change across industries is not slowing down. Even sectors that have been traditionally reluctant to embrace the full potential of digital transformation are transitioning in this direction, writes Osama Al-Zoubi, CTO, Cisco Middle East and...
by Dianne Bayley | Jul 6, 2021 | Innovation
Encouraging public sector organisations to become more innovative has always been important, writes Kgomotso Lebele, Managing Director for Health and Public Service at Accenture in Africa. However, doing so has likely never mattered more as the world wrestles with the...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
