by Dianne Bayley | Mar 16, 2021 | Featured Articles
In a world where customer experience is the number one differentiator between successful and unsuccessful companies, most organisational leaders realise how important it is, writes says Brent Haumann, Managing Director, Striata Africa. What many struggle with however,...
by Dianne Bayley | Mar 15, 2021 | Innovation
Most organisations understand that great customer experience is pivotal to staying competitive. They also recognise that in an increasingly connected world, that experience has to be digital. Key to both is ensuring that their self-service portals are as compelling as...
by Dianne Bayley | Feb 16, 2021 | Sustainability
Most companies today understand the need for digital transformation, but it can be all too easy to mistake digital transformation for simply adopting and implementing technology, writes Greg Gatherer, Account Manager, Liferay. Additionally, legacy back-end systems...
by Dianne Bayley | Jan 25, 2021 | Sustainability
“Every problem introduces you to yourself. It shows you how you think and what you are made of,” writes Johan Kruger, Head of Context at Consulta, quoting John Maxwell. By nature, mankind is resilient, constantly driving towards a shared aspiration to grow, not only...
by Dianne Bayley | Dec 21, 2020 | Sustainability
Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...