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Using data effectively to enhance customer experience

Using data effectively to enhance customer experience

by Dianne Bayley | Nov 10, 2020 | Innovation

The digital revolution is empowering consumers like never before, writes Lorraine Doke, Senior Customer Experience Consultant at IQbusiness. While advancements in technology give consumers the convenience of getting the products and services they want – when they want...
Data management is crucial to compliance, business continuity

Data management is crucial to compliance, business continuity

by Dianne Bayley | Jan 12, 2020 | Security and Legal

The vast majority of businesses today acknowledge that their data is important, even critical to their operations, writes Johan Scheepers, country head of Commvault South Africa, but despite this, many organisations fail to take adequate measures to safeguard this...
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