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Banks must enhance CX via omnichannel for personalised experience

Banks must enhance CX via omnichannel for personalised experience

by Dianne Bayley | Mar 10, 2022 | Innovation

In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
Multi-channel approach to improve experience for remote workforces

Multi-channel approach to improve experience for remote workforces

by Dianne Bayley | Oct 28, 2020 | Workplace 2020

As the COVID-19 pandemic irrevocably redefined the way we communicate and work, remote working and mobile workforces have become central to doing business in the new normal, writes Dharshan Naidoo, SADC Sales Team Lead at Infobip Africa. This means that organisations...
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