by Dianne Bayley | May 9, 2023 | Workplace 2020
The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery, writes Liezel Jonkheid, Director, and Founder of the Consumer Psychology Lab.South African consumers are in a...
by Dianne Bayley | Jul 27, 2022 | Security and Legal
In its final report, the Zondo Commission repeatedly comments that directors of the various captured state entities have not been properly held accountable for the massive damage they have caused to the organisations they were supposed to serve, and thus indirectly to...
by Dianne Bayley | Jul 2, 2022 | Workplace 2020
The full potential of assisted/augmented reality (AR) and Artificial Intelligence (AI) in the workplace has been a key business topic for some time, writes Ronald Ravel, Director B2B at Dynabook South Africa. Companies across industries have for years, been...
by Dianne Bayley | Apr 27, 2021 | Workplace 2020
Leaders today have very complex and demanding priorities to fulfil at work, exacerbated by COVID-19, writes Ntombi Mhangwani, Associate Director for Accenture Interactive and Women’s Forum Lead for Accenture in Africa. Not only must they ensure that they remain...
by Dianne Bayley | May 6, 2020 | Workplace 2020
During grappling with a nationwide lockdown to curb the spread of Covid-19 South Africa’s credit rating was also downgraded to below investment grade by Moody’s Investors Service, write Safiyya Patel and Jayshall Vassen, from Webber Wentzel. This is likely...
