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Opinion: Customer self-service is the next great digital divide

Opinion: Customer self-service is the next great digital divide

by Dianne Bayley | Feb 2, 2022 | Innovation

The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
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