BOPIS: The new face of South African retail?

BOPIS: The new face of South African retail?

If you haven’t heard of it already, take note: BOPIS (buy online pickup in store) is transforming the face of South African retail, and it’s coming soon to a store – or a mall – near you, notes Michael Gewer, CEO of VaultGroup. BOPIS offer retailers the perfect...
COVID-19 to accelerate chatbot adoption

COVID-19 to accelerate chatbot adoption

Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...