by Dianne Bayley | Nov 15, 2020 | Innovation
Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
by Dianne Bayley | Nov 3, 2020 | Workplace 2020
Many consumers feel brands don’t know them well enough to serve them in a way that makes them feel special, writes Haydn Townsend, Managing Director for Accenture Interactive in Africa. But when those brands seem to know too much – and act on that knowledge – they can...
by Dianne Bayley | Aug 2, 2020 | Sustainability
Online shopping is something South African consumers have had to become more familiar with recently, notes James Bayhack, Director for sub-Saharan Africa at CM.com While we’ve had eCommerce options before, locals haven’t adopted the technology as easily and quickly as...
by Dianne Bayley | Jun 24, 2020 | Innovation
The novel coronavirus Covid-19 has had an immense impact on a range of industries, including the digital banking sector. In parallel to the difficulties it posed, the unforeseen circumstances have opened up new opportunities for increasing industry security and...
by Dianne Bayley | Feb 19, 2020 | Security and Legal
By Kathy Gibson, IT-Online – Africa is rapidly becoming more connected, more mobile and more tech-savvy – but this is opening the continent up to more cybercrime than ever before. “When you look at cyber-security in an African context, it is a ticking time bomb,” says...