by Dianne Bayley | Dec 2, 2016 | ITSM and Application Development
By Edward Carbutt Service design is a stage of the information technology service management (ITSM) lifecycle that is rarely given the attention and thought that it warrants, to the potential detriment of the company. It’s a critical part of implementing any new...
by Dianne Bayley | Sep 16, 2016 | ITSM and Application Development
By Edward Carbutt, Executive Director at Marval Africa IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off; the entire service lifecycle is an ongoing process where various components are...
by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development
By Edward Carbutt, Executive Director at Marval Africa Information Technology (IT) is a fundamental and essential part of any business, and often forms the backbone of its structure, processes and procedures, enabling better, faster and cheaper service delivery. It is...
