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The tech behind citizen engagement amid pandemic panic

The tech behind citizen engagement amid pandemic panic

by Dianne Bayley | Nov 17, 2020 | Internet of Things

In June, at the height of the national lockdown, citizen engagement platform GovChat stepped in to help the South African Social Security Agency (SASSA) manage the millions of Frequently Asked Questions that resulted from the R350 grant. As the COVID-19 crisis...
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