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Opinion: Data governance, CX and the insurance industry

Opinion: Data governance, CX and the insurance industry

by Dianne Bayley | Apr 16, 2019 | Innovation

Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase. In an economic climate where individuals have less disposable income than ever, retaining customers and attracting new ones can prove challenging...
The subscription economy: Are you taking note?

The subscription economy: Are you taking note?

by Dianne Bayley | Jan 19, 2017 | ITSM and Application Development

The only way a business can stay ahead of their competition is by constantly changing and adapting the way they think and plan strategies. For example, the on-demand economy has forced companies to review their accessibility to consumers. Now, we are entering yet...
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