by Dianne Bayley | Jan 16, 2022 | Featured Articles
2021 was a year of recovery and resilience, and one that brought extraordinary shifts in the way we live and work, writes Mohammed Amin, SVP – Middle East, Russia, Africa & Turkey, Dell Technologies. Technology has been an important pillar throughout it all,...
by Dianne Bayley | May 12, 2021 | Innovation
Growing at an impressive compound annual rate of 19.1% per year, the DevOps tools market is predicted to be worth almost $15 billion by 2026, notes Nuno Martins, Senior Channel Solutions Architect at Red Hat. This momentum can be largely ascribed to the drive for...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Mar 25, 2021 | Featured Articles
Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for...
by Dianne Bayley | Mar 15, 2021 | Innovation
Most organisations understand that great customer experience is pivotal to staying competitive. They also recognise that in an increasingly connected world, that experience has to be digital. Key to both is ensuring that their self-service portals are as compelling as...
