by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Mar 25, 2021 | Featured Articles
Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for...
by Dianne Bayley | Mar 15, 2021 | Innovation
Most organisations understand that great customer experience is pivotal to staying competitive. They also recognise that in an increasingly connected world, that experience has to be digital. Key to both is ensuring that their self-service portals are as compelling as...
by Dianne Bayley | Oct 21, 2020 | Innovation
“The need for operational resiliency across enterprise functions has never been greater,” says Brian Burke, research vice-president at Gartner. “CIOs are striving to adapt to changing conditions to compose the future business. This requires the organisational...
by Dianne Bayley | Sep 1, 2020 | Security and Legal
Liability for cyber-physical security incidents will pierce the corporate veil to personal liability for 75% of CEOs by 2024, according to Gartner. Due to the nature of cyber-physical systems (CPSs), incidents can quickly lead to physical harm to people, destruction...
