by Dianne Bayley | Jul 18, 2022 | Workplace 2020
One of the first steps to becoming a customer-focused business is a change in mindset and not something tantamount to window-dressing or being superficial – it requires that business leaders place the customer at the centre of everything that is done.“This means...
by Dianne Bayley | Feb 17, 2021 | Security and Legal
Testimony at the Zondo Commission relating to the prepayment of R1.68 billion to Tegeta, a company owned by the Gupta family, provoked strong words from Deputy Chief Justice Raymond Zondo. Dr Simo Lushaba, Facilitator of Director Development Programmes at the...
by Dianne Bayley | Nov 3, 2020 | Workplace 2020
Many consumers feel brands don’t know them well enough to serve them in a way that makes them feel special, writes Haydn Townsend, Managing Director for Accenture Interactive in Africa. But when those brands seem to know too much – and act on that knowledge – they can...
by Dianne Bayley | Apr 23, 2019 | Workplace 2020
Securing a suitable career path is undeniably one of the most difficult decisions one must make in life, especially in the South African environment where opportunities are hard to come by, says Michelle Baron-Williamson, CEO of Managed Integrity Evaluation....
by Kathy Gibson | Mar 27, 2019 | Fintech
By Warren van Wyk, Director at PaySpace Payroll and HR Today, more and more businesses are confidently outsourcing business functions, or parts thereof to service providers they trust to do the job faster, more affordably and more effectively than they can themselves....
