by Dianne Bayley | Oct 8, 2019 | Workplace 2020
The interplay between humans and machines is critical in the financial services (FS) organisations’ quest to keeping pace with customer expectations. Customers expect the same ease, speed and intuition from providers that they have become accustomed to in other areas...
by Dianne Bayley | Aug 27, 2019 | Innovation
If we were to strip away artificial intelligence (AI) as we know it today, Matthew Kibby, vice-president: enterprise for Africa and Middle East at Sage, is not convinced that humans would know how to cope with life. Without AI, there’d be no Waze or Google Maps to...
by Dianne Bayley | Jul 26, 2019 | Workplace 2020
With human error being one of the biggest culprits for data centre downtime, new approaches are needed, engineering and infrastructure advisory company Aurecon says focus should be shifted from removing humans via automation, to welcoming humans back into the data...
