by Dianne Bayley | Jun 18, 2020 | Security and Legal
Imagine the scenario: you’re on the frontline of a call-centre, helping run a customer service helpline. You receive a call from a woman – she’s flustered, and you can hear a baby crying in the background, writes Jeremy van Doorn, Sr Director of Solutions Engineering,...
by Dianne Bayley | Jun 18, 2019 | Security and Legal
With the fourth industrial revolution in full swing, businesses are looking for faster and more efficient ways to service customers, writes Wendy Tembedza, Senior Associate at Webber Wentzel. Customers are also increasingly tech-savvy and demand more from their...
